Delivery terms:

Products: Kone Lahdenmaa Oy sells both original and aftermarket spare parts for several brands.

Wallas, Safire, Webasto and Autoterm products and spare parts are original!

Delivery costs: Determined by the delivery method chosen by the customer and can be seen when ordering.

Delivery terms:

• If the product is in stock, we will ship the product to the customer within one to three (1-3) business days. The delivery time stated on the product card. This is added to the time required by the shipping company, which is usually 2-3 business days.
• If the product is absolutely required by a certain date, this must be mentioned separately, e.g. when placing the order. konelahdenmaa.fi will act in accordance with the needs of consumers regarding delivery, if reasonably possible.
• If a consumer purchases products for which konelahdenmaa.fi has announced different delivery times, the order will be delivered according to the longest announced delivery time.
• Konelahdenmaa.fi delivers products to Finland and Estonia. All deliveries from konelahdenmaa.fi are made via Matkahuolto, Posti or R-Kiosk (Schenker), unless otherwise agreed by the consumer and Konelahdenmaa.fi.
• By separate agreement, products can also be picked up from the Kone Lahdenmaa warehouse.
• konelahdenmaa.fi is not responsible for the fact that the delivery of the order is prevented, made difficult or delayed due to circumstances beyond konelahdenmaa.fi's control.

Returning products

• The consumer has the right to return the products within fourteen (14) days of receiving the product(s), excluding the date of receipt. The returned product and product packaging must be in essentially the same condition as when received. For spare parts, always compare the part with the old one before installation, only with no installation some have the right to return/exchange.
• The customer pays for the return of the product.
• For product returns, please contact us by phone or email. sales@konelahdenmaa.fi The customer must contact KoneLahdenmaa before returning the product. If no notification is made and the product is left uncollected, we will charge a handling fee of 20€. Return costs are according to Matkahuolto or Posti's parcel price list.
• The refund will be paid to the customer immediately upon receipt of the contact and return of the product, no later than within 14 days.
• Kone Lahdenmaa is not responsible for return costs other than for errors caused by the online store, e.g. packaging errors.

Tariff

• The valid price is the price in the Konelahdenmaa.fi online store, the price is stated in euros (EUR) and includes VAT of 25.5%.
• Shipping costs will be added to the price.
• konelahdenmaa.fi reserves the right to change prices.
• In the event of obvious price errors, the konelahdenmaa.fi online store has the right not to deliver the product if the price of the product is significantly below the market price.

Payment terms

• Payment is made using the payment methods displayed in the konelahdenmaa.fi online store.
  
• Invoice (for companies only) only if agreed separately.
• When making an online payment, please note that after payment, the customer returns to the Konelahdenmaa.fi website, this way the payment is recorded correctly.

Payment methods

Paytrail Oyj (2122839-7) operates as a payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.

The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the sale and other obligations it defines itself. If you want to make a complaint or return a product, you should contact the online store directly from which the product was ordered.

Bank charges

You have access to payment buttons from all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken. Checkout Finland Oy appears as the payee on your bank statement, and we forward your payment to the online merchant. From the online store, you will be directed directly to your own bank to make the payment securely.

Checkout Finland also offers the option to pay with a bank transfer form.

Credit card payments

You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses the international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.

Checkout appears as the payee on the card invoice and forwards the customer's payment card directly to the merchant. Card payments are made securely using a secure payment form and payment card information is not stored in the online store's systems.

Warranty

• We provide a 3-month warranty on all our products, including spare parts.
• In warranty matters, you must contact Kone Lahdenmaa immediately, either by phone or email.